ABOUT US
#NotAllSuperheroesWearCapes
MEET OUR LOCALLY TRAINED BUGMASTER TEAM
With 15 years in the pest control industry and 34 years in Kelowna, Steve Sr. isn’t our longest serving member, but he might just be our most creative. Sr. is one of the very best at taking on the most diverse and complex challenges the industry has to offer. Catch him in our office on Bredin Road or out in the field.
With 14 years in the industry, Steve Jr. has built an impressive pest control resume. Bringing a fresh perspective to the market, he stays focused on the latest technology, innovations, and industry standards. Steve Jr. is passionate about growing BugMaster while continuing the exceptional customer service the company is known for.
Kathy is the heart behind the scenes and proudly keeps our team running strong. As Steve Sr.’s wife and Steve Jr.’s mom, she’s our trusted bookkeeper and AR/AP superstar. Better known around the office as the “Budget Buster,” Kathy keeps everything organized with precision and a smile.
Who thinks pest control is just for the guys? Think again! We’ve had the pleasure of having Chantal join our BugMaster team in 2017. Chantal hails from Ontario where she was a pest control tech for a whopping 27 years, So to say she knows the ins and out of the industry would be an understatement!
Joining the BugMaster team in 2022, you’ll find Memo hands on at the more labour-intensive job sites. No job is too big or small for this guy! Putting his climbing skills to the test…he’ll squeeze into the smallest places to get the bottom of the problem.
Recently joining our team, she is a true “Superhero in Training.” A proud mom of 2 kids and 2 fur babies, she loves all kinds of critters, creepy, crawly, and scaley. Always bringing positive energy and a caring spirit, she’s sure to brighten your day with a smile.
Wally joined our team with his wife Chantal in 2017. A versatile part- time handyman, always problem solving and lending an innovative outlook on our job sites. Wally is sure to be a bright spot in your day should he be found at your house, delivering service with a smile the whole way.
Annette joined our team in 2023 and brought close to 30 years of sales and customer service and been in the Office Administration field for over 2.5 decades. She is a jack-of-all trades. Fairly new to the pest control and insulation side of things but that doesn’t stop her. You will catch Annette and her sidekick dog Stewie keeping our technicians in check and the behind the scenes running smoothly.
HEAR IT FROM OUR HAPPY CUSTOMERS!
“Steve Sr came to our house today to inspect for carpenter ants. He is extremely knowledgable and very, very thorough. I am so grateful for his professionalism and customer-focused business model. I highly recommend Bug Master!”
“I went in see if they had any recommendations to help with ants under my cobblestones. They were very knowledgeable and recommended a product that seems to be working quite well. It was nice receiving honest advice, rather than getting the up-sell.”
“Had an ant problem and the owner came out, took a look, and gave us his honest opinion, at no charge, even when it meant that we would not be needing their services. Will definitely go back to them for future pest issues.”
“I called and Steve was so professional and accommodating in our state of panic. He was able to identify which bug it was, and was able to fit us in quickly. We even got a nice follow up, asking how everything was. I highly recommend this company for your pest issues. (They were also very affordable which helps as well)”
FREQUENTLY ASKED QUESTIONS
Although Permethrin, our typical pesticide of choice, is safe for humans and pets alike, it is recommended by the manufacturer to leave the premises for 45 minutes (until the chemical has dried) after interior treatment has been completed as a precaution.
Our pesticide of choice, Permethrin, is made mainly from the dried flower heads of chrysanthemum flowers. Insects are much more susceptible to the neurotoxin effect caused by the pyrethroids in chrysanthemum flowers than mammals. Once the chemical has dried, you, your pets and your babies are free to roam openly in the treated area. We suggest keeping pets in a separate room until chemical the has dried (as a precaution, we suggest 45 minutes).
If you or a loved one has specific health concerns or sensitivity, please ask us for a Materials Safety Data Testing sheet which will provide a thorough report on the pesticide we are planning to use in your home or business. These sheets will provide you with details on toxicity and active ingredients, directly from the manufacturer. All of our pest control technicians are highly trained and licensed. They follow the label application instructions exactly and precisely for a safe application.
Integrated Pest Management (IPM) is an effective and environmentally sensitive approach to pest management that relies on a combination of common-sense practices. IPM programs use current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, in combination with available pest control methods, is used to manage pest damage by the most economical means, and with the least possible hazard to people, property, and the environment.
IPM is a process that uses all necessary techniques to suppress pests effectively, economically and in an environmentally sound manner. IPM involves planning and managing ecosystems to prevent organisms from becoming pests. This requires identifying potential pest problems through monitoring and recording weather and pest population levels and establishing thresholds to make treatment decisions to reduce pest populations to acceptable levels. Management strategies may include a combination of biological, physical, cultural, mechanical, behavioral and chemical controls. Equally important is evaluating the effectiveness of the treatments.
The steps in an IPM program include straightforward inspection, identification of pests and conditions conducive to their presence, prevention recommendations, a customer consultation, sanitation, exclusion, evaluation and ongoing monitoring.
Benefits of using IPM:
- Pest Prevention
- Customer Awareness
- Less Reliance on Pesticides
- Improved Home Maintenance
- Long-Term Solutions
- Precise Pesticide Application
- Effective and Environmentally Sensitive Protection
Do-it-yourself options exist, and if DYI is the approach you’re aiming to take: why not!
BugMaster technicians are members of all government associations and have been expert-trained, equipped with hands-on knowledge and effective techniques and products to rid of your unwanted guests the first time around. Our technicians are also well-educated in the knowledge of the habits, food preferences, life cycles and hiding spots of each pest being treated.
BugMaster takes great care and attention to the correct way to handle products, how to apply them, and how much product is necessary. We are committed to consumer education, recommending tips and alternatives you may not have previously thought of in order to maintain a pest-free home or business. These recommendations have proven to decrease new activity for the long-term ie: changing your habits that invite pests and discussing areas your unwanted guests like to hide.
BugMaster is happy to complete a full inspection at no charge, in order to properly identify the culprit and create a remediation approach unique to your situation.
Have other questions? Don’t hesitate to contact us. Click here to send us a message.
